RETURNS PROCEDURE If you are unsatisfied with your product(s), you must send us an email to firstname.lastname@example.org within 15 days of receiving stating the reason for return.
SHIPPING CHARGES If we have sent you the wrong items, or your order is damaged or not as described on arrival, please contact us. We will refund the postal charges you incur to return such items. However, you are responsible for shipping charges for all other reasons. REFUNDS We will issue your refund to the original payment method within 14 days of receipt of the returned product(s). We cannot accept liability, nor can we take responsibility for any bank charges that you may have incurred during the order process.